Why Responsive Feedback Increases Tenant Satisfaction


by Johnathan Briggs

In this video, you'll learn what Responsive Feedback means, and how it can be implemented and used to create a more inclusive and reactive feedback model.

We explore how current feedback models can allow tenants to go unheard for long periods of time, if not entirely, and how that can turn into nasty online reviews and official complaints.

You'll find out how to use Responsive Feedback and real-time models to give your tenants the chance to be heard and your organisation the chance to protect itself from uncontrollable feedback by other channels, all the while increasing tenant satisfaction.

 


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