Traditional surveying methods in RSLs allow only for basic analysis of the feedback information gathered, and so only basic decisions can be made from that information. In this video you'll learn how to score your feedback to allow you to use it as a key performance indicator and benchmark against previous performance. You'll find out to use your housing survey data in new ways to trend the information over time and help you to make better decisions about your housing association and tenants. more
A short video about how you can easily boost you RSL service satisfaction levels by implementing "Responsive Feedback" more

Video Explainer: SIMD for Public Services

By Fraser Campbell, Fri Apr 18

SIMD is being used more and more to measure the performance of certain areas of the Public Sector. Stay ahead of the curve with this short video explainer. more